Privacy Policy

This Privacy Policy explains how personal information is collected, used, and protected when you use this website.

1. Information We Collect

We may collect basic information such as name, email address, phone number, billing details, and delivery information when you interact with our website or place an order.

2. How We Use Information

The information collected is used to process orders, manage customer support, improve website functionality, and communicate order-related updates.

3. Data Storage & Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, or disclosure.

Data is retained only for as long as necessary to fulfill operational, legal, or administrative requirements.

4. Cookies & Tracking

This website may use cookies to improve browsing experience, analyze website traffic, and understand user interactions.

Users can disable cookies through browser settings at any time.

5. Third-Party Services

We may use third-party services for payment processing, analytics, or delivery support. These providers only receive necessary information required to perform their services.

6. Data Sharing

We do not sell or rent personal data. Information may only be shared where required for order fulfillment, legal compliance, or operational necessity.

7. User Rights

Users may request access, correction, or deletion of their personal data where applicable under relevant data protection regulations.

Requests will be reviewed and processed within a reasonable timeframe.

8. Data Retention Period

Personal data is retained only for as long as necessary for operational purposes or legal obligations.

Typical retention period does not exceed 24 months after last customer interaction unless required otherwise.

9. Security Measures

We implement reasonable security measures to protect personal data from unauthorized access or misuse.

However, no online system can guarantee absolute security.

10. Contact Information

THE TOPPER FACTORY LTD

Email: info@thetopperpet.uk

Telephone: +44 1776 208008

Address: 8 Debnams Road, London, England, SE16 2AX