Terms & Conditions
These Terms & Conditions govern the use of this website, the purchase of products, and the relationship between customers and THE TOPPER FACTORY LTD.
1. Company Information
This website is operated by THE TOPPER FACTORY LTD.
By accessing this website or placing an order, you agree to comply with these Terms & Conditions.
2. Products
We offer pet feeding essentials including cat bowls, dog bowls, slow feeders, elevated feeders, and water dispensers.
Product descriptions, dimensions, specifications, and images are provided for general information purposes and may occasionally vary slightly from the delivered item.
3. Order Acceptance
All orders are subject to review and acceptance.
In the event that product availability, pricing information, or delivery details require clarification, we may contact the customer before processing the order.
4. Pricing Information
Product prices displayed on the website are listed in British Pounds (£).
We reserve the right to update prices, product information, and promotional offers at any time without prior notice.
5. Delivery
Orders are generally processed within 1–2 business days.
Estimated delivery time is typically 3–7 business days after dispatch, although delivery timeframes may occasionally vary due to circumstances outside operational control.
6. Customer Responsibilities
Customers are responsible for providing accurate contact and delivery information when placing an order.
Requests for delivery address corrections should be submitted within 12 hours of order placement whenever possible.
7. Returns & Refunds
Return requests must be submitted within 14 calendar days of delivery.
Additional eligibility requirements and procedures are described in our Refund Policy.
8. Website Usage
Users agree not to misuse the website, interfere with its operation, or attempt to access restricted systems or information.
Content published on this website may not be copied, reproduced, or redistributed without prior written permission.
9. Limitation of Liability
We strive to maintain accurate website content and efficient service; however, we cannot guarantee uninterrupted website availability at all times.
Liability shall be limited to the extent permitted under applicable law.
10. Policy Updates
These Terms & Conditions may be updated periodically to reflect operational, legal, or service-related changes.
Any revised version becomes effective immediately upon publication on this website.
11. Contact Information
THE TOPPER FACTORY LTD
Email: info@thetopperpet.uk
Telephone: +44 1776 208008
Address: 8 Debnams Road, London, England, SE16 2AX