Shipping Policy

This policy outlines order processing, delivery timeframes, shipping coverage, and customer responsibilities relating to product deliveries.

1. Delivery Coverage

Orders are accepted for delivery to addresses within our available delivery regions. Delivery availability may vary depending on location and courier service accessibility.

2. Free Delivery

Free standard delivery is provided on all eligible orders. No separate shipping charge will be added during checkout unless otherwise clearly stated on a specific product page.

3. Order Processing Time

Orders are normally processed within 1–2 business days after successful order submission.

Orders received after business hours, on weekends, or on public holidays will begin processing on the next available business day.

4. Estimated Delivery Time

Standard delivery generally arrives within 3–7 business days after dispatch.

Delivery times are estimates and may vary due to seasonal demand, weather conditions, courier network capacity, or circumstances beyond reasonable control.

5. Address Accuracy

Customers are responsible for ensuring all delivery information is accurate before submitting an order.

If an incorrect or incomplete address is provided, delivery delays may occur. Requests for address changes should be submitted within 12 hours of order placement whenever possible.

6. Delivery Delays

While every effort is made to deliver orders within estimated timeframes, occasional delays may occur.

If a delivery has not arrived within 10 business days after dispatch, customers are encouraged to contact our support team for assistance.

7. Missing or Damaged Deliveries

If an item arrives damaged or appears incomplete, customers should notify us within 7 calendar days of delivery.

Supporting photographs may be requested to assist with review and resolution.

8. Multiple Item Orders

Orders containing multiple items may occasionally be delivered in separate shipments to improve delivery efficiency.

In such cases, items may arrive on different dates within the estimated delivery window.

9. Contact Information

THE TOPPER FACTORY LTD

Email: info@thetopperpet.uk

Telephone: +44 1776 208008

Address: 8 Debnams Road, London, England, SE16 2AX